Customer Service Representative Flagstaff

Location: Flagstaff, AZ
Job Category: Admin and Clerical

Basic Function

Responsible for maintaining administrative organization, customer files and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Reporting

Reports directly to the Sales Manager

Primary Responsibilities

The Acquisition and Maintenance of Customers

Accept and process current customer payments

Process Order Forms and references

Input customer information into the store computer for new lease agreements

Update customer information and account status in the store's computer system

Answer incoming telephone calls and route them to appropriate person-as per the first up system.

File and maintain customer folders and records

Assist customers on the showroom floor

Direct customer opportunities immediately to the Sales Manager-as it relates to sales and service.

Maintain the appearance and organization of the customer transaction counter

Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management

Maintain regular mailing campaign

Other tasks as assigned by management

Qualifications

Position requires

Excellent interpersonal skills are required for daily customer contact

Professional appearance

Computer operations ability

Good communication skills

Excellent organizational skills

Excellent telephone etiquette

Strong sales skills-showroom and telephone

High energy level

Able to lift 50 lbs.

Pre-employment

Successful reference check and verification, drug screen, criminal background investigation and required testing