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Customer Accounts Manager Edmond OK
Location: Edmond, OK
Job Category: Retail Jobs
Description
We are looking for Highly Competitive, Sports Minded individuals to join our Winning Team. You will find a highly competitive and rewarding work environment with unlimited growth potential.
If you think you have what it takes to compete in this environment join our Manager Trainee Program Today!!!
Basic Function
Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Reporting
Reports directly to the General Manager
Supervises
Manager Trainee
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer system
- Monitor the accuracy of customer classifications according to customer payment history and habits
- Payment frequency changes to General Manager based on customer payment history
- Maintain updated accurate customer information
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise, develop and schedule the activities of Accounts Advisers
- Recommend the use of extensions and rebuilds to the General Manager for endorsement
- Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process
- First up to help set and achieve renewal goals
- Update goal board daily
- Facilitate non-renewal returns authorized by GM
- Review and close lease agreements with customers as 2nd up
- Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
All skills necessary to effectively perform all functions in the store
Good communication and interpersonal relationship skills
Strong telephone etiquette and skills
Good organizational skills
Professional appearance
Good driving skills
Pre-employment
Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.
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About Retail Jobs
Founded in 1955, Aaron’s is the nation’s fastest growing retailer of furniture, appliances, computers and electronics with over 1,800 stores. Over 55 million households across North America know and trust the Aaron’s name. That success is the direct result of the hard work and dedication of our talented team of employees. Which is why we’re always seeking driven and motivated professionals to join us with a job in Retail. With a job in Retail at Aaron’s you’ll join the industry leader in serving the moderate-income customer, offering affordable payment plans, quality merchandise and superior service. And with your support, we will continue to grow Aaron's into the premier, market-dominant company in our industry, recognized by our customers and peers, as the standard bearer of integrity, honesty and fairness. Join our winning team today!