Customer Accounts Manager Jackson

Location: Jackson, MS
Job Category: Retail Jobs

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.

Reporting

Reports directly to the General Manager

Supervises

Manager Trainee

Primary Responsibilities

The Acquisition and Maintenance of Customers

Monitor and recommend payment frequency changes to the General Manager

Immediate contact of all customers who have not renewed their lease agreement(s)

Act as a customer counselor who resells the benefits of timely lease agreement

renewal payments

Document all customer promises and update customer information in the store computer system

Monitor the accuracy of customer classifications according to customer payment history and habits

Payment frequency changes to General Manager based on customer payment history

Maintain updated accurate customer information

Clean and certify merchandise in the Certification Zone for all items personally returned

Complete and maintain weekly truck maintenance sheet and route sheets daily

Supervise, develop and schedule the activities of Accounts Advisers

Recommend the use of extensions and rebuilds to the General Manager for endorsement

Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process

First up to help set and achieve renewal goals

Update goal board daily

Facilitate non-renewal returns authorized by GM

Review and close lease agreements with customers as 2

nd

up

Other tasks as assigned by management

Qualifications

Position requires

Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds

All skills necessary to effectively perform all functions in the store

Good communication and interpersonal relationship skills

Strong telephone etiquette and skills

Good organizational skills

Professional appearance

Good driving skills

Pre-employment

Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.